So you've made an order? Welcome to the Wovena family!

Once you have placed an order, our team will carefully package your items and ship them within 48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your item should be safely in your patiently waiting hands within 7-12 business days.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

All orders include FREE delivery Australia-wide, no matter how many products you order.

Once your order is picked and packed, the magical journey from Wovena HQ to your front door begins.  

All orders (no matter how many products you purchase) include FREE delivery Australia-wide. You can expect your order to arrive within 7-12 business days* from the day you place it. 

*Please note: Although a courier quotes us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.2

At this time, we only deliver our products to customers in Australia.

Please choose your regular AUSTRALIAN size. The shoe is manufactured in European sizing, however we have created a size guide so you can feel confident selecting your usual size.

We know buying shoes online can be a hassle, that's why all our shoes come with a 30 day risk free fit guarantee. If the shoes don't fit, we will send you a replacement pair.

Please pick your usual AUSTRALIAN size. If you are unsure what size you are please reach out to customer service at info@wovena.com.au

Nope, it’s just us! Our Wovena products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.

We know buying shoes online can be difficult, so we are offering our customers a 30 day comfort guarantee. If you are unhappy with your order, simply contact customer support within 30 days of receiving your order and we will initiate a return. Yes, the shoes can be WORN!

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our shoes, during which you can return them at any time.

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

Yes, please return via Australia Post.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions.

All pricing for our Australian store is listed in Australian dollars (AUD).

Something not quite right with your order? Don’t worry, our Wovena team is ready to spring into action! Please contact us at info@wovena.com.au to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at info@wovena.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your BRAND stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.

Our BRAND HQ is located in Sydney, NSW.

*Please note: Our BRAND HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.